Last updated: September 2024
Introduction
mistybison ("we", "our", "us") is committed to protecting and respecting your privacy. This policy explains how we collect, use, store, and share personal data when you use our website or engage our services.
We are the data controller for the personal data we process. Our registered address is 47 Deansgate, Manchester, M3 2BW, United Kingdom.
Information We Collect
We may collect and process the following categories of personal data:
- Contact information: Name, email address, business address, and organisational affiliation provided through enquiry forms or direct communication.
- Enquiry details: Information about your energy consulting requirements, project descriptions, and service preferences.
- Technical data: IP address, browser type and version, time zone setting, operating system, and other technology identifiers collected through cookies and similar technologies.
- Usage data: Information about how you use our website, including pages visited, time spent, and navigation patterns.
How We Use Your Information
We use your personal data for the following purposes:
- To respond to enquiries and provide information about our services
- To prepare and deliver consulting services when engaged
- To administer our business relationship with you or your organisation
- To improve our website and service offerings based on usage patterns
- To comply with legal and regulatory obligations
Legal Basis for Processing
We process your personal data on the following legal grounds:
- Consent: Where you have given explicit consent for specific processing activities
- Contract: Where processing is necessary for the performance of a contract or to take pre-contractual steps at your request
- Legitimate interests: Where processing is necessary for our legitimate business interests, provided these do not override your fundamental rights
- Legal obligation: Where processing is necessary to comply with applicable law
Data Sharing
We do not sell your personal data to third parties. We may share your data with:
- Service providers who assist with our business operations, bound by confidentiality agreements
- Professional advisers including lawyers and accountants where necessary
- Regulatory bodies or law enforcement where required by law
Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected. Enquiry data is typically retained for 24 months following our last interaction. Client engagement records are retained for seven years following project completion to meet professional and regulatory requirements.
Your Rights
Under data protection law, you have rights including:
- The right to access your personal data
- The right to rectification of inaccurate data
- The right to erasure in certain circumstances
- The right to restrict processing
- The right to data portability
- The right to object to processing
To exercise any of these rights, please contact us using the details provided below.
Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures are regularly reviewed and updated as appropriate.
International Transfers
Your data is primarily processed within the United Kingdom and European Economic Area. Where data transfers outside these regions occur, we ensure appropriate safeguards are in place in accordance with applicable law.
Changes to This Policy
We may update this policy from time to time. Material changes will be notified through our website. We encourage you to review this policy periodically.
Contact Us
For questions about this privacy policy or to exercise your data protection rights, please contact us at:
mistybison
47 Deansgate
Manchester, M3 2BW
United Kingdom
Email: [email protected]
You have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been infringed.